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ERICK TRUONG

About

From the operations floor to the AI front line.

Erick Truong

I didn't come to AI from a research lab. I came from operations — where systems either work or they don't, and people feel the difference. Twenty-five years of making complex things actually work led me here.

Enterprise systems

On the operations floor

Warehouse, data centers, integrations, process improvement, business analysis — I rebuilt operations end to end at Kingpin Tattoo Supply and Nexus Brands Group. That's where I learned the discipline transformation really takes: small, deliberate changes, made consistently, that compound into a very different result.

NetSuite consulting

In the consulting room

Senior Consultant → Solution Architect → Senior Solution Architect → Practice Lead. I now lead practice at a consulting firm, delivering enterprise transformation at scale — and implementing AI solutions that have saved companies six figures a year.

AI transformation

The method: MASTERS

Everything I'd learned — the operator's pragmatism, the eye for where value really is, the insistence that systems actually work — became a repeatable method: the MASTERS Framework. Seven steps that take a business from AI ambition to measurable, durable results.

The through-line is simple: I make ambitious things actually work. That's what I do for organizations navigating AI.

Free guide

Get the MASTERS Framework guide.

The seven steps I use to take businesses from AI ambition to measurable results — distilled into a practical guide. Enter your email and it's yours.